Craig Linke

Cyber Security Professional / Customer Focussed / Creative Problem Solver / IT All Rounder

Intro

Hi! I’m Craig and I have worked in IT and Cybersecurity since 2011. In that time, I have done a little bit of (almost) everything. From Windows desktop support and managing printers to Linux server provisioning and Microsoft 365 administration. I am a creative and interested person who enjoys solving complex issues and sharing knowledge.

Outside of work I enjoy photography, films, playing music and a nice wine or craft beer.

I am based in Perth, Western Australia.

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Career Summary

Experienced IT and cybersecurity professional with a strong foundation in project leadership, client onboarding, and managed service delivery within dynamic and high-demand environments. Demonstrates extensive expertise in endpoint protection, identity management, and next-generation SIEM solutions, supported by CrowdStrike Falcon certification and comprehensive cybersecurity credentials.

Proven track record of leading cross-functional teams in the design, deployment, and optimization of cybersecurity tools and IT infrastructure projects, including remote site implementations and large-scale migrations. Skilled in developing and implementing operational standards, security policies, and client-focused processes that enhance system performance, threat detection, and user adoption.

Adept at managing client relationships from onboarding through ongoing support, delivering tailored solutions aligned with business objectives and compliance requirements. Technical competencies include Microsoft 365 security configuration, Proofpoint and Avanan email security, Fortigate firewall management, and automation through scripting and RMM tools.

Holds a Bachelor of Communication, complemented by certifications in CrowdStrike Falcon Administration, Microsoft 365 Fundamentals, Fortinet Network Security, ITIL Service Management, and Linux system administration, reflecting a well-rounded technical and analytical skillset.

Training / Certifications

2025 AZ-900 - Microsoft Certified: Azure Fundamentals - Microsoft

2024 CCFA - CrowdStrike Certified Falcon Administrator - CrowdStrike University

2023 PTT 105 - Sales Engineering - CrowdStrike University

2020 MS-900 - Microsoft 365 Fundamentals - Microsoft

2019 NSE1 & NSE2 - Network Security Associate - Fortinet

2017 Programming for Everybody (Python) - Cousera / University of Michigan

2016 ITIL Foundation Certificate in IT Service Management - DDLS

2016 Linux Foundation Certified System Administrator - The Linux Foundation

Education

2007-2010 Bachelor of Communication (Majors: Scriptwriting, Film & Video), Edith Cowan University, Perth, WA, AUS.

2006 Certificate 1 Information Technology, C.Y. O’Connor College TAFE, Moora, WA, AUS.

2002-2006 WACE, Graduated Highschool with WACE, Central Midlands Senior High School, Moora, WA, AUS.

Career Details

Jun 2025 - Present

Triskele Labs

Technical Customer Success Manager

Working closely with our SOC team and clients. Conducting quarterly client reviews, analysing monthly SOC reports and providing strategic recommendations to enhance clients’ security posture.

Identifying and recommending additional services to meet clients’ evolving needs, coordinating with the sales team to align on scope and delivery requirements. Acting as a primary point of contact for technical escalations, ensuring efficient and effective resolution of client queries.

Jan 2024 - May 2025

CrowdStrike

Customer Operations Specialist - Falcon Complete

Served as the primary point of contact for new Falcon Complete customers, guiding them through the on boarding process for CrowdStrike’s managed Endpoint Protection, Identity Protection, and Next-Generation SIEM solutions. Collaborated cross-functionally with internal teams including Sales, Security Advisors, and Security Analysts to deliver a seamless and high-value customer experience from initial engagement through to full implementation.

Provided tailored on boarding support aligned with each customer’s cybersecurity objectives and business needs, ensuring successful deployment and adoption of the Falcon platform. Maintained a strong focus on delivering measurable outcomes, fostering customer confidence, and demonstrating time to value.

Key Achievements

• Conducted over 100 customer on boarding sessions and webinars, delivering clear, outcome-focused guidance.
• Successfully led the Falcon Complete on boarding for a major enterprise client managing over 30,000 endpoints.

Oct 2022 - Dec 2023

Ever Nimble

Team Leader - Cyber Defence

Led the Cyber Defence team responsible for the evaluation, selection, deployment, and management of Ever Nimble’s managed cybersecurity tools and platforms. Oversaw the implementation and configuration of key solutions including CrowdStrike Falcon, Proofpoint Email Security, Avanan Email and Collaboration Protection, ThreatLocker Application Control, and the Threat Defence Managed SOC/SIEM platform.

Played a key role in cyber operations by establishing and enhancing operational standards and procedures, optimising alert management to reduce noise, and serving as an escalation point for the Cyber Response Team. Provided professional services and consulting to clients for the deployment and configuration of cybersecurity solutions, with a focus on CrowdStrike and Avanan.

Contributed significantly to the development and hardening of Microsoft 365 security configurations, including the design and implementation of policies for multi-factor authentication and conditional access, aligned with best practices and compliance requirements.

Key Achievements

• Led improvements to CrowdStrike Falcon workflows, policies, and operational standards to enhance threat detection and response.
• Designed and implemented Microsoft 365 security standards, including comprehensive conditional access policies.
• Evaluated, selected, and successfully implemented the Threat Defence Managed SOC/SIEM platform.

Aug 2021 - Oct 2022

Ever Nimble

Team Leader - Onboarding

Led the Onboarding team, a dedicated unit spun off from the Implementation team to focus exclusively on onboarding new clients and fostering strong customer relationships. Reported directly to the CTO/COO and subsequently the Manager of Procurement. Responsibilities included end-to-end project management of client onboarding, coordinating with cross-functional teams to deploy managed services, and proactively identifying risks and opportunities throughout the onboarding process.

Key Achievements

• Developed and implemented new procedures and processes to enhance onboarding efficiency and customer experience.
• Authored comprehensive documentation, user guides, and standard operating procedures for managed service offerings.
• Managed the successful onboarding of a major client, overseeing an Exchange Hybrid migration and deployment of new security tools across four offices and 150 staff members.

Nov 2020 - Aug 2021

Ever Nimble

Team Leader - Implementation

Led a small team responsible for the scoping, design, and delivery of client IT projects, including workstation and server infrastructure deployments, client onboarding, office infrastructure fit-outs, and relocations. Oversaw the implementation of Ever Nimble’s managed services offerings to ensure consistent service delivery and client satisfaction.

Key Achievements

• Successfully managed the end-to-end project lifecycle—including scoping, procurement, and deployment—of IT infrastructure for a remote mine site in Western Australia, incorporating satellite NBN, firewall, network switching, Wi-Fi, and file server solutions.
• Delivered Microsoft Teams video conferencing solutions, including hardware installation and Microsoft 365 configuration, enhancing client collaboration capabilities.

Sep 2019 - Nov 2020

Ever Nimble

Proactive Support Expert

Provided IT support, project design, and implementation services to both internal teams and external clients. Assisted the Reactive Support team with escalations, advanced troubleshooting, and staff training. Led the implementation and training for Ever Nimble’s managed services, ensuring thorough documentation of client IT environments.

Managed services expertise included Microsoft 365 migrations (Exchange Online), ProofPoint spam filter administration, Fortigate firewall configuration and deployment, as well as domain and DNS management.

Key Achievements

• Executed a comprehensive internet and VoIP infrastructure refresh across 20+ allied health clinics in the Perth metropolitan area.
• Developed and deployed a custom Windows provisioning solution using PowerShell scripting and Remote Monitoring and Management (RMM) tools to automate a large-scale laptop rollout.

Oct 2017 - Sep 2019

Dept. of Biodiversity, Conservation and Attractions

Senior Technical Support Officer (Infrastructure)

Provided third level technical and infrastructure support to diverse system custodians and end users throughout Western Australia. Performed Windows and Linux server provisioning and maintenance utilising PowerShell, Bash and Python. Additional responsibilities included server patching, storage configuration, backup configuration and networking. Vulnerability and threat logging, monitoring and mitigation for servers, network infrastructure and web applications. Administration of virtual environments including Hyper-V and Proxmox VE.

Microsoft 365 configuration and support, including security response with Windows Defender for Endpoint, allowlisting and threat monitoring. Active Directory user/computer management utilising Powershell and Windows tools. Creating and maintaining accurate and detailed documentation for IT systems and procedures using Azure Wiki based docs-as-code workflow.

Key Achievements

• Promoted to Acting Team Leader for Identity & Access Management/Software.
• Design of Ansible based workflow for Windows server patching.
• Design of Ansible build for Linux server provisioning and configuration (CentOS/RHEL).
• Design and implementation of new site server backup solution for over 30 regional and remote offices.
• Primary technician managing Airlock Digital application control implementation.

Aug 2017 - Oct 2017

Dept. of Biodiversity, Conservation and Attractions

Technical Support Officer

Provided level 1-3 support and troubleshooting for software, hardware and network systems. Phone, email and desk side support for a diverse staff spread throughout Western Australia. Windows environment account management including Active Directory, Microsoft 365, Entra ID and Exchange Online. Performing Windows deployments using Microsoft Deployment Tools. Monitoring and triaging user requests and system alerts in ticketing systems, incident tracking and management.

Ensuring requests are correctly prioritised and actioned within agreed time frames. Maintaining a high standard of communication with end users and colleagues, providing appropriate and comprehensive information.

Key Achievements

• Completed backlog of laptop and PC imaging/Windows 10 upgrades.
• Documentation and design for remote site backup solution upgrade.

Pre 2017

Previous Work History

Please visit my LinkedIn page for more work history.

References

Available upon request, please reach out via LinkedIn.